FREQUENTLY ASKED QUESTIONS
We want to make sure you are completely comfortable with our ordering process and service, and completely satisfied with your delivery and product! See below the most commonly asked questions we've come across, plus a few bits in there for your clarity!
Q. Is your kitchen registered with the council?
A. Absolutely. It is imperative that anyone selling food is selling from a council-registered kitchen, for the safety of its customers as well as obtaining the right levels of insurance.
Q. What is the earliest, and latest I can order?
A. Our ordering system allows us to take orders up to two (2) years in advance, and our preparation process allows us to take Box & Platter orders right up until 6:00 pm the day prior to delivery. If you'd like to order after this time, you are still able to for a $15 fee. We charge this fee, as we will be confirming our delivery run and times with our other orders for the next day, and may need to customise our delivery run, or revisit the same area twice (Please see below Q&A for more info).
Q. What is your Box & Platter delivery process?
A. After our 6:00 pm cutoff the night prior, we put together our delivery run and send you a text message prior to 7:00 pm with a one-hour timeframe you can expect your delivery to arrive. If your order is a gift, this allows you to ensure someone is home to accept the delivery (being cold, we don't want it to spoil!).
We have two delivery slots available (8:00 am - 12:00 pm, and 4:00 pm - 8:00 pm each delivery day). Your choice here will be narrowed down to one hour, via text, by 7:00 pm the night prior to delivery. We pride ourselves on our delivery times and have always delivered within these timeframes. After we deliver your product, we will send you a text message confirmation, so if it is a gift, you can get in contact with the recipient immediately afterwards.
Q. Can I choose a delivery time for Box/Platter delivery?
A. Sure thing! There is a $15 fee if you'd like to choose a specific delivery time. If you'd like to choose this option, the specified time will need to remain within one of our two timeslots (AM or PM), and we will make delivery (pending availability) within 15 minutes of your desired time.
Display Tables are always prepared prior to the beginning of your event, and we will consult with you as to the start time of your event, so we can plan to suit.
Q. Where do you deliver?
A. Most of Melbourne! Our Box & Platter free delivery area covers the entire Peninsula and some surrounding suburbs (Click here to see if we deliver free to your suburb!).
If your desired location is outside of this area, we charge $1.50/km past the border of our zone (suburb-to-suburb, according to Google Maps). To help you identify whether or not we can/will deliver to you, some of the further suburbs we have delivered to are Hoppers Crossing, Caroline Springs, Epping, Yarra Glen, and Warragul.
Display Table orders, while different, may incur a travel fee for event addresses outside of this area, and we will discuss this with you in our initial consultation.
Q. Do you cater for dietary requirements?
A. We sure do! When making an order, there is a section called "Dietary Requirements". Just let us know what you need your hamper to be ie. vegan, vegetarian, gluten-free, sugar-free etc., and for most products we can deliver a treat just right for you. In some cases, there may be an extra charge to accomplish this for you, and in others we may not be able to create it as specified. But feel free to ask!!
Q. Do you create customised hampers and platters?
A. Absolutely! We work in consultation with you on these, as customer requests range a lot, and we want to get it right for you! Prices start at $80 (Standard), and $150 (Large), with free delivery within our free delivery zone.
Got a different question? Feel free to get in touch with us below!!